Plan changes, payment details, receipts, and cancellation are all handled from Manage subscription.
Open the billing portal
- Go to Manage subscription.
- Click through to the billing portal.
Changing plans
Upgrades take effect immediately. Downgrades take effect at the end of the period you have paid for. Billing is prorated either way.
Before downgrading, check you are within the new plan's limits. See plans and the free trial.
Payment details
Update your card in the billing portal. Roll Call never stores or sees your card details.
Receipts
Every payment sends a receipt by email. The full history is in the billing portal, where you can download any invoice.
Failed payments
If a charge fails, Roll Call emails you and retries over the following days. Campaigns keep running during that window. Update your card to clear the retry. If the retries run out, the subscription lapses and campaigns pause.
Cancelling
Cancel from the billing portal. You keep full access until the end of the period you have paid for. When it ends:
- Your campaigns pause. They are not deleted.
- No new scheduling rounds start.
- Players keep their accounts and availability.
- Campaign history, sessions, and settings are preserved.
Resubscribing resumes your campaigns.
Refunds
For an unexpected charge or a plan you never used, contact support.
Deleting your account
Cancelling stops billing but does not delete your data. To remove everything, delete your account from your profile. Cancel your subscription first.