You handle plan changes, payment details, and cancellation in the billing portal, which you open from Manage subscription.
Open the billing portal
- Go to Manage subscription.
- Click through to the billing portal.
Changing plans
You change plans in the billing portal. Before downgrading, check you are within the new plan's limits. See plans and the free trial.
Payment details
Update your card in the billing portal. Your card number never reaches Roll Call.
Failed payments
If a renewal charge fails, your plan stays on and your campaigns keep running while the payment is overdue. If the payment is never collected and Stripe gives up on it or ends the subscription, your campaigns pause.
Cancelling
Cancel from the billing portal. When the subscription ends:
- Your campaigns pause. They are not deleted.
- No new scheduling rounds start.
- Players keep their accounts and availability.
- Campaign history, sessions, and settings are preserved.
Resubscribing resumes campaigns paused by a lapsed subscription or trial, within your plan's limits.
Refunds
For an unexpected charge or a plan you never used, contact support.
Deleting your account
Cancelling stops billing but does not delete your data. Deleting your account from your profile cancels your subscription. The Privacy Policy lists what is removed.